bj77 Privacy Policy

bj77 places the highest priority on its users' privacy. This Privacy Policy ("Policy") describes what types of information are collected about you when you use the bj77 platform, how that information is processed and used, and what steps we take to protect it.

By using bj77's website and services, you agree to the terms described in this Policy. To learn about the overall terms of our services, please read our Terms and Conditions, which cover account use and the general rules of the site in detail.

This Policy applies to users in Bangladesh and covers all of bj77's digital services — including the website, mobile application, and customer support channels.

bj77 collects two types of information — what you provide directly, and information collected automatically while you use the platform.

2.1 Information You Provide

Information you provide when registering an account or using the services:

• Full name and date of birth
• Mobile number and email address
• National ID number or passport details (for identity verification)
• Payment method details — such as bKash, Nagad, Rocket, Upay, or bank account number
• Messages and information you send to customer support
• Account preferences and language selection

2.2 Automatically Collected Information

The following information may be collected automatically while you use the platform:

• IP address and device information (model, operating system, browser)
• Login time, session duration, and navigation patterns
• Betting history and transaction records
• Information from cookies and tracking technologies
• Referral source — where you came from before visiting the site

2.3 Information Received from Third Parties

In some cases, verified information about your account may be received from payment processors or identity verification service providers. This information is used solely for security verification purposes.

bj77 uses the collected information for the following purposes:

3.1 Providing and Operating Services

• Completing account registration and verification
• Processing deposit and withdrawal transactions
• Keeping gaming and betting services running properly
• Managing bonuses and promotions
• Providing VIP program benefits

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Identifying financial fraud and suspicious transactions
• Preventing attempts to create multiple accounts
• Maintaining the overall security of the platform

3.3 Communication and Support

Your contact information is used to send important notifications about your account, transactions, or services, and to make it easier to communicate with the customer support team.

3.4 Service Improvement

User behaviour is analysed to improve platform performance and user experience. This information is used in aggregate statistical form — no individual identity is revealed.

bj77 uses cookies and similar technologies to keep the website running properly. Cookies are small data files stored in your browser that help identify you on return visits.

4.1 Essential Cookies

These cookies are necessary for keeping login sessions active, security verification, and running the site's basic functions. Without them, the platform will not work properly.

4.2 Analytical Cookies

These cookies collect information to help understand how users interact with the site. This information is used to improve services and does not identify any individual.

4.3 Cookie Controls

You can choose to accept or reject cookies from your browser settings. However, disabling essential cookies may limit some site functions, such as keeping your login session active.

bj77 does not share your personal information with third parties except in specific circumstances. Sharing may occur in the following cases:

5.1 Service Providers

Trusted partner organisations that assist in delivering core services such as payment processing, technical infrastructure, and customer support may have limited access to your information. They may only use this information in accordance with bj77's instructions.

5.2 Legal Obligations

Information may be provided in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. In such cases, every effort will be made to notify you as far as possible.

5.3 Fraud Prevention

In cases of financial fraud or serious security breaches, necessary information may be shared with relevant investigating bodies.

5.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the relevant parties. Users will be notified in advance, and the protections in this Policy will continue to apply.

bj77 applies industry-standard technologies and practices to protect your information.

6.1 Technical Safeguards

• All data transfers secured through SSL (Secure Socket Layer) encryption
• Payment information stored in encrypted databases
• Automated systems to detect suspicious login attempts
• Regular security audits and vulnerability assessments

6.2 Organisational Safeguards

• Only authorised staff may access users' personal information
• Regular staff training on data protection
• Data protection agreements maintained with third parties

6.3 Your Responsibilities

Your role in keeping your account secure also matters. Use a strong password, do not share it with anyone, and if you notice any suspicious activity on your account, contact our customer support immediately.

bj77 retains your information only for as long as necessary. Retention periods are determined by the following criteria:

• For active accounts, information is retained for as long as the service is in use
• Even after an account is closed or deactivated, transaction records may be kept for a set period for legal and financial audit purposes
• If a fraud investigation is ongoing, related information may be retained until the investigation is concluded
• Certain information is kept for as long as required to meet legal obligations

Once no longer needed, information is securely deleted or anonymised so that your identity cannot be determined.

You have several rights regarding your personal information. bj77 respects these rights and is committed to upholding them as far as possible.

8.1 Right to Access

You may request to know what information bj77 holds about you and how it is being used. Contact customer support and we will provide this information within a reasonable time.

8.2 Right to Correction

If any information in your profile appears incorrect or incomplete, you may request a correction. Many details can be updated directly from account settings; for others, please contact customer support for assistance.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be kept for a set period for legal or financial reasons.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional messages at any time. Update your account notification settings or send a request to customer support.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via 24/7 live chat or email. After verification, we aim to respond within a maximum of 30 days.

To learn more about the responsible use of our services, read the Responsible Gaming Guidelines, which cover the methods for managing your account and betting behaviour in detail.

All bj77 services are for persons aged 21 or older only. We do not knowingly collect any information from persons under the age of 21.

Age is verified at the time of registration. If a user opens an account with a false age and this is later proven, the account will be closed and all related information will be securely deleted.

If a guardian suspects that a minor has opened an account on bj77, they may contact our customer support immediately.

This Privacy Policy may be updated from time to time due to business needs, technological changes, or legal requirements.

For significant changes, users will be notified in advance by email or through a notice on the platform. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

The "Last Updated" date at the top of this page always reflects the latest version. If you need a previous version, please contact customer support.

If you have any questions, requests, or concerns about this privacy policy, please contact bj77 through any of the following channels:

Our customer support team provides assistance in both Bengali and English. For general questions, you can also visit our Frequently Asked Questions (FAQ) section, where answers to common questions about accounts, payments, and bonuses are compiled.